KYC and Verification

At Millioner, verifying your identity is a fundamental part of our commitment to maintaining a secure and trustworthy gaming environment. This process, known as Know Your Customer (KYC), is not merely a regulatory obligation, but a cornerstone of our operational integrity. By confirming who you are, we can protect your account from unauthorized access, prevent fraud, and ensure that all players meet the legal age requirements for online gambling. It also allows us to comply with anti-money laundering (AML) regulations, fostering a safe space for all our patrons.

KYC, or Know Your Customer, is a standard practice across regulated financial services and online gaming industries. It involves collecting and verifying personal information about our customers. For Millioner, this means gathering specific documents and data to confirm your identity, age, and address. This process helps us understand our customers better, assess potential risks, and adhere to strict legal and regulatory frameworks designed to combat financial crime, fraud, and underage gambling. It is an ongoing process, not a one-time event, ensuring that your information remains current and accurate.

Verification is an essential step that may be requested at various stages of your Millioner experience:

• Upon Registration: We may initiate verification shortly after you create your account to confirm your details from the outset.
• Before Your First Withdrawal: To comply with anti-money laundering regulations and prevent fraud, we typically require full verification before processing your initial withdrawal request.
• When Reaching Certain Transactional Thresholds: If your deposits, withdrawals, or overall account activity exceed specific regulatory limits, further verification will be necessary.
• Changes to Account Information: Should you update critical personal details, we may ask for re-verification to ensure the accuracy of your profile.
• Suspicious Activity: If our security systems detect any unusual or potentially fraudulent activity on your account, we will request verification to protect your funds and account integrity.
• Periodic Reviews: We conduct periodic reviews of customer accounts to ensure that the information we hold remains accurate and up-to-date, in line with our regulatory obligations.

To complete the verification process, Millioner may request various documents. These are typically categorized into proof of identity, proof of address, and proof of payment method. All documents must be clear, legible, and current. We will provide specific instructions on how to submit these documents securely through your account portal or via our dedicated support channels.

To verify your identity, we require a valid, government-issued identification document. This document must clearly show your full name, date of birth, photograph, and an expiry date. Acceptable forms of proof of identity include:

• A valid passport (full double-page spread).
• A valid national identity card (both front and back).
• A valid driving license (both front and back).

The document must not be expired. We may ask for a "selfie with ID" for enhanced security, where you hold your identification document next to your face, ensuring both your face and the ID are clearly visible.

To confirm your residential address, we require a document issued within the last three months that clearly displays your full name and current address. Please ensure the document is not older than 90 days from the date of submission. Acceptable forms of proof of address include:

• A utility bill (e.g., electricity, gas, water, internet, landline phone bill).
• A bank statement or credit card statement.
• A government-issued letter or tax statement.

Mobile phone bills are generally not accepted as proof of address. The document should be a full page, showing the issuer's logo, your name, address, and the issue date.

To prevent fraud and comply with anti-money laundering regulations, we also verify the payment methods used on your Millioner account. The specific documents required will depend on the payment method you have registered:

• Credit/Debit Cards: We may ask for a copy of the front and back of your card. For security purposes, please ensure that only the first six and last four digits of the card number are visible on the front. On the back, cover the CVV/CVC code. Your name and expiry date must be clearly visible.
• E-wallets (e.g., Neteller, Skrill, PayPal): A screenshot of your e-wallet account profile page, clearly showing your name and the email address or account ID associated with the e-wallet, may be required.
• Bank Transfers: A copy of a bank statement showing your name, account number, and the bank's logo may be requested. Transaction details can be redacted.

It is crucial that all payment methods used on your Millioner account are registered in your name.

In certain circumstances, particularly when significant deposits or withdrawals are made, or if regulatory requirements dictate, Millioner is obliged to request information regarding your Source of Funds (SoF) or Source of Wealth (SoW). This process is known as Enhanced Due Diligence (EDD). This is a regulatory requirement to prevent financial crime and ensure responsible gaming. You may be asked to provide documents such as:

• Bank statements showing the origin of funds.
• Payslips or employment contracts.
• Proof of inheritance, property sale, or other significant financial events.

All information provided for SoF/SoW will be treated with the utmost confidentiality and used solely for regulatory compliance purposes.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, the initial review takes between 24 to 72 hours, though this can vary depending on the volume of requests and the clarity of the documents provided. If additional information or clearer copies are needed, we will contact you via the email address registered on your Millioner account. Please ensure your contact details are up-to-date. The verification process is designed to be as efficient as possible while maintaining strict security standards.

At Millioner, the security and privacy of your personal documents are paramount. We employ advanced encryption technologies and strict data protection protocols to safeguard all information you provide. All submitted documents are stored securely in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. Access to your documents is restricted to authorized personnel only, who are trained in data handling and privacy. We do not share your personal information with third parties unless legally required to do so by our licensing authority or other regulatory bodies.

Millioner is fully committed to combating money laundering and terrorist financing. Our KYC and verification procedures are integral to our Anti-Money Laundering (AML) policy. By verifying the identity of our players and monitoring transactional activity, we can detect and report suspicious behavior to the relevant authorities. This commitment helps protect the integrity of the financial system and ensures that Millioner operates as a responsible and compliant online gaming platform. We adhere to all applicable national and international AML regulations.

Protecting minors from gambling is a core responsibility at Millioner. Our age verification process is designed to ensure that only individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction, can access and use our services. During registration and verification, we rigorously check your date of birth against your provided identification documents. Any attempt by a minor to register or gamble will result in immediate account closure and reporting to relevant authorities. We employ various tools and checks to prevent underage gambling effectively.

If your verification process is delayed, it usually means we require further information or clearer copies of your documents. We will contact you directly via email with specific instructions. If verification is unsuccessful, it could be due to several reasons, including:

• Documents being expired, unclear, or tampered with.
• Discrepancies between the information provided during registration and the documents submitted.
• Failure to provide the requested documents within the specified timeframe.
• Suspicion of fraudulent activity or identity theft.

In such cases, your account may be temporarily suspended, or access to certain features, such as withdrawals, may be restricted until the issues are resolved. We will communicate the reasons for any unsuccessful verification and guide you on the steps required to complete the process.

Should you have any questions or require assistance with the KYC and verification process, our dedicated customer support team is available to help. You can reach us via:

• Live Chat: Available directly on the Millioner website during operating hours.
• Email: Send your queries to our support email address, and we will respond promptly.

Our team is trained to provide clear guidance and support, ensuring a smooth and straightforward verification experience. We are here to assist you every step of the way.