Responsible Gambling

At Millioner, we are dedicated to providing a safe, enjoyable, and responsible gaming environment for all our players. We understand that gambling should be an entertaining pastime, not a source of financial or personal distress. Our commitment to safer gambling is fundamental to our operations and extends across all aspects of our platform, from game design to customer support. We adhere strictly to the regulations set forth by our licensing authority, ensuring that our practices promote responsible play and protect vulnerable individuals. We believe in empowering our players with the tools and information necessary to manage their gambling activity effectively, fostering a culture of awareness and support.

This policy outlines the measures we have implemented to help you maintain control, recognise potential issues, and access support if needed. Millioner is built on principles of fairness, transparency, and player welfare, and we continuously review our policies and tools to ensure they meet the highest standards of responsible gaming.

Problem gambling can manifest in various ways, and it is important to be aware of the signs, both in yourself and in others. Recognising these indicators early can be crucial for seeking help and preventing further negative consequences. While gambling is often a harmless form of entertainment, for some, it can develop into an addiction. Here are some common signs that may indicate a gambling problem:

• Spending more money or time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, meaning you gamble more to try and win back money you have lost.
• Gambling affecting your relationships with family and friends.
• Neglecting work, school, or other responsibilities due to gambling.
• Borrowing money or selling possessions to fund gambling.
• Feeling anxious, guilty, or depressed after gambling.
• Difficulty stopping or controlling your gambling, even when you want to.
• Thinking about gambling constantly.

If you identify with several of these signs, or if someone close to you expresses concern about your gambling habits, it may be time to consider seeking support. Millioner encourages open communication and provides resources to assist players who may be struggling.

Maintaining control over your gambling ensures it remains a fun and recreational activity. Millioner advocates for a balanced approach to gaming, where entertainment is prioritised over financial gain. Here are some practical tips to help you keep your gambling under control:

• Set a budget: Decide how much money you can realistically afford to lose before you start playing and stick to it. Never gamble with money you need for essential expenses.
• Set a time limit: Determine how long you will play and stop when that time is up, regardless of whether you are winning or losing.
• View gambling as entertainment: Understand that gambling is a game of chance, and winning is never guaranteed. Treat any winnings as a bonus, not as a reliable income source.
• Avoid chasing losses: If you lose money, do not try to win it back by gambling more. Accept the loss and stop playing.
• Do not gamble when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment. Maintain a healthy balance with hobbies, social activities, and work.
• Take regular breaks: Step away from the game periodically to clear your head and reassess your spending and time.

By following these guidelines, you can ensure your experience at Millioner remains enjoyable and responsible.

Millioner provides you with the ability to set various limits on your account to help manage your gambling activity proactively. These tools are designed to give you greater control over your spending and time spent playing. We strongly recommend all players utilise these features from the outset.

• Deposit Limits: You can set a maximum amount of money you can deposit into your Millioner account over a specific period (daily, weekly, or monthly). Once this limit is reached, you will be unable to deposit further funds until the period resets.
• Loss Limits: This feature allows you to set a maximum amount of money you are willing to lose over a defined period (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further wagers until the limit period concludes.
• Wager Limits: You can define the maximum total amount you wish to wager over a specific period (daily, weekly, or monthly). This helps control the overall volume of your betting activity.

These limits can be adjusted through your account settings. Any request to decrease a limit will take effect immediately. However, any request to increase or remove a limit will be subject to a cooling-off period before taking effect, allowing you time to reconsider your decision. This measure is in place to prevent impulsive changes that could lead to increased risk.

If you feel you need a short break from gambling, Millioner offers time-out and cool-off period options. These tools allow you to temporarily restrict access to your account for a defined duration, helping you to step back and reassess your habits without committing to a full self-exclusion.

• Time-Out: You can choose to take a short break from your Millioner account for periods ranging from 24 hours up to several weeks. During a time-out, you will not be able to log in, deposit, or play any games.
• Cool-Off Period: Similar to a time-out, a cool-off period offers a slightly longer break, typically ranging from one month up to six months. During this period, your account will be inaccessible for playing, depositing, or receiving promotional communications.

Once a time-out or cool-off period is activated, it cannot be reversed or shortened. Your account will automatically reactivate once the chosen period expires. These features are designed to provide a temporary pause and support responsible gaming habits, giving you space to reflect on your gambling behaviour.

For players who feel their gambling has become problematic and requires a longer-term solution, Millioner offers a comprehensive self-exclusion program. Self-exclusion is a voluntary decision to prevent yourself from accessing our gambling services for a significant period.

If you choose to self-exclude, you will be barred from logging into your Millioner account, depositing funds, and placing any wagers. During the self-exclusion period, we will also take steps to remove you from all marketing and promotional communications. We offer various self-exclusion durations, typically ranging from six months to five years, or even permanently, depending on your needs.

To initiate a self-exclusion, please contact our customer support team. They will guide you through the process and confirm the terms of your exclusion. Once a self-exclusion is activated, it cannot be reversed or shortened. Reinstatement of your account after the self-exclusion period has ended will require a formal request from you and will be subject to a review process to ensure it is safe and appropriate to reactivate your account. We encourage you to consider self-exclusion seriously if you are struggling to control your gambling.

Millioner is strictly committed to preventing underage gambling. Our services are intended solely for individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. We employ robust age verification procedures during the account registration process to ensure that no minors can access our platform.

As part of our commitment, we:

• Require all new users to confirm they are of legal gambling age.
• Conduct electronic age verification checks using reliable third-party databases.
• May request documentation such as a government-issued ID to verify age and identity.
• Reserve the right to suspend or close any account found to belong to a minor, and any winnings will be forfeited.

We also encourage parents and guardians to take an active role in protecting minors from accessing gambling sites. This includes using internet filtering software, supervising online activity, and keeping login details for gambling accounts confidential. If you suspect a minor has accessed our platform, please contact our customer support team immediately.

To help you monitor the time you spend gambling, Millioner offers reality checks and session reminders. These tools are designed to interrupt your play at regular intervals, providing you with a summary of your activity and prompting you to consider if you wish to continue.

• Reality Checks: You can set a frequency for these pop-up messages, for example, every 30 minutes or every hour. When a reality check appears, it will display information such as the duration of your current session and your net winnings or losses during that session.
• Session Reminders: These reminders serve a similar purpose, prompting you at pre-defined intervals. They offer you the option to continue playing, log out, or visit your account history.

These interruptions are intended to give you a moment to pause, reflect on your gambling activity, and make an informed decision about whether to continue playing. We believe that regular reminders about time and money spent can significantly contribute to maintaining responsible gaming habits.

If you are unsure whether your gambling habits are becoming problematic, Millioner encourages you to take a self-assessment. This can be a valuable first step in understanding your relationship with gambling and identifying any potential areas of concern. A self-assessment involves honestly answering a series of questions about your gambling behaviour, thoughts, and feelings.

Consider the following questions:

• Do you spend more money or time gambling than you intended?
• Have you tried to stop or cut down on your gambling but been unsuccessful?
• Do you feel anxious, irritable, or restless when you try to cut down or stop gambling?
• Do you gamble to escape problems or relieve feelings of helplessness, guilt, anxiety, or depression?
• Have you lied to family members, therapists, or others to conceal the extent of your involvement with gambling?
• Have you jeopardised or lost a significant relationship, job, educational or career opportunity because of gambling?
• Have you relied on others to provide money to relieve a desperate financial situation caused by gambling?

If you answered yes to several of these questions, it may indicate that you are experiencing issues with your gambling. This self-assessment is a guide, not a diagnostic tool, but it can help you recognise when professional support might be beneficial. Millioner is here to support you in finding the help you need.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)